TURN YOUR UC PLATFORM INTO A CONTACT CENTER LIGHT
Turn your UC platform into a contact center with UC Analytics and DynamicTeams from aurenz. From ordinary hunt groups or waiting queues, Dynamic Teams are created in which agents can book themselves in and out independently. A supervisor gets an insight into the call volume, the service quality and the utilization of the group via dashboards and can intervene in the group assignment. Predictive analytics provide a forecast of expected call volume. Group-related callback journals show which callbacks are still pending and which are already being processed or completed.
Insights into UC-Analytics
The most important features
Looking at corporate communication
Our analyses and reports make the Unified Communication graphically visible. Optimization potentials are revealed and the service quality further improved.
At a glance:
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Answered calls
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Lost Calls
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Busy lines
- Voice Mail
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Discharged calls
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Ringing time
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Presentation as a live chart
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Indicating trends
Key figures for the All-IP area
It is easy to measure the required number of voice channels. After the analysis, adjust the SIP connections as needed and make sure to always be available.
At a glance:
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Determination of necessary voice channels
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Utilization at peak hours
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Average utilization
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Cost determination via tariff tables
Fraud Detection
You are constantly on the safe side with the integrated alarm for defined events. There is an immediate notification about the event via for instance e-mail so that you are able to take quick counter measurements.
At a glance:
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Call at certain times
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Long lasting calls
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Calls from specific areas
Accounting & Billing
Easy to calculate internal costs or UC services to third parties as a service provider.
At a glance:
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Drill down to itemised bills
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Billing of service, private and project calls
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Mobile and landline invoice import, cost allocation and plausibility check
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Detailed and summary reports
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Cost centre accounting
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Billing of clients
- Freely definable rates via network provider tables including free minutes
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Billing of device costs, services, IMAC (Install, Move, Add, Change)
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Run reports automatically or on-the-fly
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Freely configurable forms for reports using the form editor
DynamicTeams
Static hunt groups (e.g., support, head office, etc.) become dynamic hunt groups, expandable if necessary.
At a glance:
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Supervisor Board: monitoring and management of hunt groups
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Agents can log in and out
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Agent status display
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Adding agents automatically by full utilization
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Warning alert when less agents are available
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Extensive statistics
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Adaptation to routing scripts not necessary
Data protection
When creating and processing all data protection requirements are always taken into account.
At a glance:
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Data protection packages with protection specifications, separated by call type
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Allocation of data protection packages to subscribers
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Customised encryption of relevant data
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Individually adjustable protection settings
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Delete or mask connection information: call, time, duration, destination number, location
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Exempt connections to counselling centres
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In compliance with the service connection regulations of the countries (Germany:DAV)
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Switching between business and private
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EU General Data Protection Regulation (GDPR)
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Integrated user/role concept for different access authorizations
Further Features
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Flexible export options
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Multilingual (de/en/es/fr/it/nl)
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Master data via LDAP connection
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Data export for banks (SEPA)
Supported and certified manufacturers
To ensure high quality at all times, we certify our products regularly. We work together with the most renowned telecommunication manufacturers:
Your advantages
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Optimization of service quality
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Even better personnel planning
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Process optimization
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Automatic distribution of reports
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Easy to handle
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Showing tendencies over longer periods of time
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Control, monitoring and provisioning of hunt groups
Download of the full version
Download the full version for your purchased software. In the installation process, select "Full version" and the desired country configuration.
Current Release:
Trial version
Testing with real data
Your customers want to test our software and import their own real data? No problem - download our current trial version. Select "Trial version" during the installation process and the software can be used free of charge for 60 days covering up to 500 subscribers. After purchase, you can easily convert the trial version into a full version, without losing the configurations and already collected data.
Demoversion
Testing with already integrated demo data
If you are not familiar with our software yet, do not hesitate to download our current demo version. It will convince you and your customers.