CALL ACCOUNTING AND FRAUD DETECTION FOR AUTHORITIES

The call data generated by the unified communication system is securely recorded by the AlwinPro UC-Edition accounting solution and is subject to the strict data protection guidelines of the respective federal states. Authorities and public administrations can thus meet the legal requirements for source-based internal cost allocation of ICT costs as well as billing of private call costs and still be compliant with regard to data protection, works council and TKG.

In addition, the solution offers the Fraud Detection module for early detection of phone hacking. As an operator of the ITC infrastructure, you can protect yourself against major financial damage caused by attacks on your communication system. 

Product screenshots

  • Itemized billing for each department

    Itemized billing for each department

    Get an overview of the length of the calls, and allocate the costs to the correct department.

  • Overview - all ITC costs by cost center

    Overview - all ITC costs by cost center

    Calculate all ITC costs based on the source of the costs.

  • Overview - all connections by cost center

    Overview - all connections by cost center

    Make a clear comparison of connections from the different cost centers.

  • Overview - all customer contacts

    Overview - all customer contacts

    Evaluate customer contacts and compare them to sales.

The most important features

Call Accounting & Billing

Easy to calculate internal costs or UC services to third parties as a service provider.

At a glance:

  • Drill down to itemised bills
  • Billing of service, private and project calls
  • Mobile and landline invoice import, cost allocation and plausibility check
  • Detailed and summary reports
  • Cost centre accounting
  • Billing of clients
  • Freely definable rates via network provider tables including free minutes
  • Billing of device costs, services, IMAC (Install, Move, Add, Change)
  • Run reports automatically or on-the-fly
  • Freely configurable forms for reports using the form editor

Data protection

When processing all data, data protection requirements are always taken into account.

At a glance:

  • Data protection packages with protection specifications, separated by call type
  • Allocation of data protection packages to subscribers
  • Customised encryption of relevant data
  • Individually adjustable protection settings
  • Delete or mask connection information: call, time, duration, destination number, location
  • Exempt connections to counselling centres
  • In compliance with the service connection regulations of the countries (Germany: DAV)
  • Switching between business and private
  • EU General Data Protection Regulation (GDPR)
  • Integrated user/role concept for different access authorizations

Fraud Detection

Take countermeasures fast due to the integrated alarm for defined events. You can also get an immediate notification of the occurred event via e-mail.

At a glance:

  • Call at certain times
  • Long lasting calls
  • Calls from specific areas

Further features

  • Flexible export options
  • Multilingual (de/en/es/fr/it/nl)
  • Master data via LDAP connection
  • Data export for banks (SEPA)

Your advantages

  • Central recording of all ITC costs
  • Automated reports
  • Highest level data protection requirements
  • In compliance with deleting periods

Download of the full version

Download the full version for your purchased software. In the installation process, select "Full version" and the desired country configuration.

Current Release:

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Previous Release:

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Trial version

Testing with real data

Your customers want to test our software and import their own real data? No problem - download our current trial version. Select "Trial version" during the installation process and the software can be used free of charge for 60 days covering up to 500 subscribers. After purchase, you can easily convert the trial version into a full version, without losing the configurations and already collected data.

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