SOLUTIONS

Contact Center Light mit UC-Analytics und DynamicTeams

Contact Center Light mit UC-Analytics und DynamicTeams

Independent login and logoff of agents into calling groups, group-related call journals and a dashboard for an overview of the groups' performance turn your UC platform into a simple contact center. Dashboards for reachability, waiting times and call volume enable versatile monitoring of the groups.

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Call Accounting for Public Authorities and Public Administration

Call Accounting for Public Authorities and Public Administration

The call data generated by the UC platform is recorded securely and is subject to the strict data protection guidelines of the respective federal states. Authorities and public administrations can thus meet the legal requirements for source-based internal cost allocation of ICT costs and billing of private call costs and still be compliant in terms of data protection, works council and TKG.

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Billing and control of patient entertainment services in hospitals and rehabilitation clinics

Billing and control of patient entertainment services in hospitals and rehabilitation clinics

Your billing software for the health sector.

AlwinPro Care is the first, complete solution that offers all billing and controlling advantages in one single system.  All data, also patient entertainment, is patient-related. The processing and billing is further more always in compliance with data protection laws. Connections to cash machines and chip card terminals or the hospital information system (HIS) are easily done.

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Middleware and Billing Software for the Hotel Sector

Middleware and Billing Software for the Hotel Sector

Your middleware and billing software for hotels

AlwinPro Hotel serves as middleware between a hotel management system and the telephone system. Independently from manufacturer, AlwinPro Hotel can be integrated into existing telecommunications systems and IT landscapes. Due to the integrated guest management, check-in and check-out can also be made directly via AlwinPro Hotel.

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Presence Hub

Presence Hub

Are you annoyed by parallel phone calls when using Microsoft Teams in combination with your communication platform like RingCentral, Unify, Avaya or Alcatel-Lucent? Do you miss a reliable user presence status covering all systems?

With the Presence Hub from aurenz you keep the presence status of your communication platforms in sync and thus avoid parallel calls.

Presence Hub