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The iQueue pro UC-Analytics provides you with comprehensive analyzes of your corporate communication via the STARFACE communication platform.
Easy-to-understand dashboards offer you an insight into the most diverse aspects the corporate communication: whether analyzes on the topics of availability and service level, waiting times and utilization of the iQueues, utilization of the SIP trunks or forecasts of the future call traffic - UC Analytics provides the right dashboard to.
Use this insight into your corporate communication and optimize the use of your STARFACE and thus accessibility through needs-based planning of resources and personnel.
The included call accounting enables the billing of call costs, working time, device costs and costs for IT services as well as many additional reporting possibilities.
Dashboards for IQueues provide information on the service level, waiting times, utilization of iQueues, agent login status and many other interesting parameters.
Preconfigured analyzes, sorted by topic. Added with just one click on the custom dashboard.
Analyze how many calls were accepted and lost and optimize your hunt groups.
Beliebige Datenreihen, Datenfilter und Darstellungsmöglichkeiten
Verschaffen Sie sich einen Einblick in Ihre iQueues. Sehen Sie wie viele Anrufer aktuell warten und wie viele Agenten gerade aktiv in der Gruppe sind.
Ermitteln Sie wie viele Anrufer erfolgreich einen Ansprechpartner bekommen haben, wie viele Anrufer dies nicht geschafft haben und wie viele verlorene Anrufe zurückgerufen wurden.
Our analyses and reports make the Unified Communication graphically visible. Optimization potentials are revealed and the service quality further improved.
At a glance:
Statistics for iQueues and huntgroups
Statistics for trunks and extenions
Answered calls
Waiting times
Login times of agents
Lost Calls
Busy lines
Discharged calls
Ringing time
Presentation as a live chart
Indicating trends
It is easy to measure the required number of voice channels. After the analysis, adjust the SIP connections as needed and make sure to always be available.
Determination of necessary voice channels
Utilization at peak hours
Average utilization
Cost determination via tariff tables
You are constantly on the safe side with the integrated alarm for defined events. There is an immediate notification about the event via for instance e-mail so that you are able to take quick counter measurements.
Call at certain times
Long lasting calls
Calls from specific areas
Easy to calculate internal costs or UC services to third parties as a service provider.
Drill down to itemised bills
Billing of service, private and project calls
Mobile and landline invoice import, cost allocation and plausibility check
Detailed and summary reports
Cost centre accounting
Billing of clients
Billing of device costs, services, IMAC (Install, Move, Add, Change)
Run reports automatically or on-the-fly
Freely configurable forms for reports using the form editor
When creating and processing all data protection requirements are always taken into account.
Data protection packages with protection specifications, separated by call type
Allocation of data protection packages to subscribers
Customised encryption of relevant data
Individually adjustable protection settings
Delete or mask connection information: call, time, duration, destination number, location
Exempt connections to counselling centres
In compliance with the service connection regulations of the countries (Germany:DAV)
Switching between business and private
EU General Data Protection Regulation (GDPR)
Integrated user/role concept for different access authorizations
Flexible export options
Multilingual (ENG/GER)
Master data via LDAP connection
Data export for banks (SEPA)
To ensure high quality at all times, we certify our products regularly and work closely togehter with STARFACE.
Optimization of service quality
Even better personnel planning
Optimized usage of the iQueues
Process optimization
Automatic distribution of reports
Easy to handle
Showing tendencies over longer periods of time
Control, monitoring and provisioning of hunt groups
Download the full version for your purchased software. In the installation process, select "Full version" and the desired country configuration.
Current Release:
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Previous Release:
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Your customers want to test our software and import their own real data? No problem - download our current trial version. Select "Trial version" during the installation process and the software can be used free of charge for 60 days covering up to 500 subscribers. After purchase, you can easily convert the trial version into a full version, without losing the configurations and already collected data.
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If you are not familiar with our software yet, do not hesitate to download our current demo version. It will convince you and your customers.
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