Your middleware and billing software for the hotel sector

• Interface to most of the hotel management systems. AlwinPro Hotel is acting as Middleware, controlling the TC system, TV and Internet guest access.
• Integrated guest management with room occupancy list and guest list with status display regarding telephony, Internet and TV.
• Possible to bill all hotel services, (accommodation, breakfast, minibar, telephone,
  Internet services, TV, etc.) directly via the AlwinPro Hotel guest management without using the front-office system.
• Check-in/Check-out
• Cash registers and accounting journals
• Guest profile setting
• Different billing procedures: prepayment with account balance monitoring or invoices.
• Uncomplicated invoicing (also for big groups)
• Enter different tax rates for accommodation and other services
• Voice Mail allocation
• Enable/disable telephony / monthly interim billing / final settlement
• Wake-up call / room status (required XCAPI)
• Individual tariffs

Easy to calculate internal costs or UC services to third parties as a service provider.

At a glance:

• Drill down to itemised bills
• Billing of service, private and project calls
• Mobile and landline invoice import, cost allocation and plausibility check
• Detailed and summary reports
• Cost centre accounting
• Billing of clients
• Freely definable rates via network provider tables including free minutes
• Billing of device costs, services, IMAC (Install, Move, Add, Change)
• Run reports automatically or on-the-fly
• Freely configurable forms for reports using the form editor

When processing all data, data protection requirements are always taken into account.

At a glance:

• Data protection packages with protection specifications, separated by call type
• Allocation of data protection packages to subscribers
• Customised encryption of relevant data
• Individually adjustable protection settings
• Delete or mask connection information: call, time, duration, destination number, location
• Exempt connections to counselling centres
• In compliance with the service connection regulations of the countries (Germany: DAV)
• Switching between business and private
• EU General Data Protection Regulation (GDPR)
• Integrated user/role concept for different access authorizations

Take countermeasures fast due to the integrated alarm for defined events. You can also get an immediate notification of the occurred event via e-mail.

At a glance:

• Call at certain times
• Long lasting calls
• Calls from specific areas

• Flexible export options
• Multilingual (ENG/GER)
• Master data via LDAP connection
• Data export for banks (SEPA)